Reputation Surveillance

We think that the best way to manage a crisis is to keep it from ever happening in the first place.

Our robust early warning systems equip clients to intercept slow-burning problems in their earliest stages, so they can be neutralized before they have a chance to coalesce into bigger problems. In addition to traditional media analysis, this typically involves automated analysis of social media sites and other online forums and targeted web sites to identify potential issues before they can spread. And since the first signs of trouble are often internal, we also advise on the real-time monitoring of critical information flows within the organization, such as customer and employee feedback, manufacturing and supply chain data and key service metrics to reveal trends and anomalies that could signal an impending storm.

Reputation Surveillance