Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
A version of this article appeared originally in Strategies & Tactics. Most organizations have no trouble stating their values. The problem is what becomes of them when things hit the fan. If I’ve learned one thing in more than three decades leading organizations...
Oxford just named rage bait the Word of the Year—a fitting mirror for a moment when even ordinary conversations can feel like live-fire exercises. But here’s the thing leaders often miss: rage bait works not merely because people post it, but because organizations...
A version of this article appeared originally in Strategies & Tactics. In today’s world, crises are unfolding faster, traveling further and escalating more unpredictably than ever before. Whether it’s a reputational scandal, a ransomware incident, a product or...
A version of this article appeared originally in Strategies & Tactics. Black Lives Matter. Immigration. Abortion. The war in Gaza. Lately, it seems as though not a day goes by without another organization or brand being attacked for speaking out — or, in many...
The rapid proliferation of generative artificial intelligence (AI) and large-scale natural language models such as OpenAI’s ChatGPT and Meta’s LLaMA is reshaping the way information is gathered, analyzed and processed to feed mankind’s insatiable appetite for content....
A version of this article appeared originally in Strategies & Tactics. Countless articles suggest that the best medicine for online trolls is to simply ignore them. Responding to their taunting only feeds their egos and encourages them to continue, while ignoring...
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