Rage Bait Is Trending. So Is Reputational Self-Harm.

5 months ago
Jon Goldberg

Oxford just named rage bait the Word of the Year—a fitting mirror for a moment when even ordinary conversations can…

Beyond Readiness: AI and the New Era of Crisis Communications

12 months ago

A version of this article appeared originally in Strategies & Tactics. In today’s world, crises are unfolding faster, traveling further and…

Deciding When to Speak Up on Social Issues

2 years ago

A version of this article appeared originally in Strategies & Tactics. Black Lives Matter. Immigration. Abortion. The war in Gaza.…

As AI Tools Proliferate, Wikipedia Poses New Reputation Headaches

2 years ago

The rapid proliferation of generative artificial intelligence (AI) and large-scale natural language models such as OpenAI’s ChatGPT and Meta’s LLaMA…

Chicken Soup for the Troll

3 years ago

A version of this article appeared originally in Strategies & Tactics. Countless articles suggest that the best medicine for online…

12 Key Habits to Prevent a Reputation Crisis in 2023

3 years ago

From eating twelve grapes at the strokes of midnight in Spain to breaking dishes on neighbors’ doorsteps in Denmark, people…

How to Dodge the Delete Key and Deliver a Media Pitch Reporters Can’t Resist

4 years ago

There is no doubt that a great media story can do wonders for a company’s reputation and revenues. But generating…

How to Work More Effectively With Legal In and Out of Crises

4 years ago

A version of this article appeared originally in Strategies & Tactics. When trouble hits, keeping the members of a company’s…

On-Demand Podcast: Building Crisis Immunity

4 years ago

The only thing better than being prepared for a crisis is not to have a crisis in the first place.…

Spring Cleaning Your Crisis Plan

4 years ago

Many cultures share the annual ritual of spring cleaning. Jews scour their homes to remove all traces of leavening in…