Risk & Reputation Insights

Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense

Sorry Need Not Be the Hardest Word

Sorry Need Not Be the Hardest Word

In January 2020 consumer electronics manufacturer Sonos ignited outrage when it announced a plan to discontinue software updates for its older products starting in May. Owners of these “legacy” products were naturally incensed, believing their smart speakers would...

read more
It’s Time to Rethink Crisis Planning

It’s Time to Rethink Crisis Planning

No one could have predicted, much less prepared for, the massive disruption wrought by the novel coronavirus, or the sheer velocity with which the crisis spread around the globe. Many organizations that had comprehensive pandemic response plans in place discovered...

read more

Contact Us

For immediate crisis assistance in an emergency, call our crisis center 24/7: 844-RA-CRISIS (844-722-7474)

Ready to make your reputation a priority instead of an afterthought?

9 + 5 =

75 Eisenhower Parkway
Suite 140
Roseland, NJ 07068

973.241.1000

For immediate crisis assistance in an emergency, call our crisis center 24/7: 844-RA-CRISIS (844-722-7474)