Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
Chicken Soup for the Troll
A version of this article appeared originally in Strategies & Tactics. Countless articles suggest that the best medicine for online trolls is to simply ignore them. Responding to their taunting only feeds their egos and encourages them to continue, while ignoring...
12 Key Habits to Prevent a Reputation Crisis in 2023
From eating twelve grapes at the strokes of midnight in Spain to breaking dishes on neighbors’ doorsteps in Denmark, people around the world have no shortage of beloved traditions for bringing good fortune in the new year. Like our perpetual New Year’s resolutions to...
How to Dodge the Delete Key and Deliver a Media Pitch Reporters Can’t Resist
There is no doubt that a great media story can do wonders for a company’s reputation and revenues. But generating such stories is harder than it used to be. Thanks to the faltering economics of the news business, the days of schmoozing friendly reporters over lunch...
How to Work More Effectively With Legal In and Out of Crises
A version of this article appeared originally in Strategies & Tactics. When trouble hits, keeping the members of a company’s crisis team aligned on strategy and focused on working in harmony is crucial. Why, then, do lawyers and PR advisers who work for the same...
On-Demand Podcast: Building Crisis Immunity
The only thing better than being prepared for a crisis is not to have a crisis in the first place. If that sounds easier said than done, tune in to Jon’s recent interview with Dan Farkas of The Strategic Communicator podcast for tips on how to immunize your...
Spring Cleaning Your Crisis Plan
Many cultures share the annual ritual of spring cleaning. Jews scour their homes to remove all traces of leavening in preparation for Passover. People of Iranian descent engage in khaneh tekani, or “shaking the house,” for the Persian New Year. The Chinese welcome...
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