Risk & Reputation Insights

Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense

Sorry Need Not Be the Hardest Word

Sorry Need Not Be the Hardest Word

In January 2020 consumer electronics manufacturer Sonos ignited outrage when it announced a plan to discontinue software updates for its older products starting in May. Owners of these “legacy” products were naturally incensed, believing their smart speakers would...

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For immediate crisis assistance in an emergency, call our crisis center 24/7: 844-RA-CRISIS (844-722-7474)