Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
Sorry Need Not Be the Hardest Word
In January 2020 consumer electronics manufacturer Sonos ignited outrage when it announced a plan to discontinue software updates for its older products starting in May. Owners of these “legacy” products were naturally incensed, believing their smart speakers would...
It’s Time to Rethink Crisis Planning
No one could have predicted, much less prepared for, the massive disruption wrought by the novel coronavirus, or the sheer velocity with which the crisis spread around the globe. Many organizations that had comprehensive pandemic response plans in place discovered...
Why We’re Not Inviting You to Another Webinar
People keep asking me when we plan to do a webinar offering up our sage advice on communicating during a pandemic crisis. I’m flattered by the suggestion. Really. If my inbox is any indication, however, people already have an abundance of webinars to tune into –...
COVID-19: If You Haven’t Planned, Plan for the Worst
With confirmed infections and deaths mounting and growing evidence the coronavirus has been spreading undetected for weeks in the United States, the COVID-19 crisis is at a critical turning point. To date, messages from public health officials have focused almost...
It’s Time for Thoughtful Leadership
Leaders define the issues and challenges that are most critical to the stakeholders, industries and communities they serve, and channel their energy and intellect into addressing them. Some would call this thought leadership. I call it thoughtful leadership.
Become A Crisis Management Optimist This Thanksgiving
If you dealt with a crisis and emerged with your balance sheet and stomach lining intact, you have a lot to be thankful for. You just may not realize it.
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