Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
Beyond Readiness: AI and the New Era of Crisis Communications
A version of this article appeared originally in Strategies & Tactics. In today’s world, crises are unfolding faster, traveling further and escalating more unpredictably than ever before. Whether it’s a reputational scandal, a ransomware incident, a product or...
Deciding When to Speak Up on Social Issues
A version of this article appeared originally in Strategies & Tactics. Black Lives Matter. Immigration. Abortion. The war in Gaza. Lately, it seems as though not a day goes by without another organization or brand being attacked for speaking out — or, in many...
As AI Tools Proliferate, Wikipedia Poses New Reputation Headaches
The rapid proliferation of generative artificial intelligence (AI) and large-scale natural language models such as OpenAI’s ChatGPT and Meta’s LLaMA is reshaping the way information is gathered, analyzed and processed to feed mankind’s insatiable appetite for content....
Chicken Soup for the Troll
A version of this article appeared originally in Strategies & Tactics. Countless articles suggest that the best medicine for online trolls is to simply ignore them. Responding to their taunting only feeds their egos and encourages them to continue, while ignoring...
12 Key Habits to Prevent a Reputation Crisis in 2023
From eating twelve grapes at the strokes of midnight in Spain to breaking dishes on neighbors’ doorsteps in Denmark, people around the world have no shortage of beloved traditions for bringing good fortune in the new year. Like our perpetual New Year’s resolutions to...
How to Dodge the Delete Key and Deliver a Media Pitch Reporters Can’t Resist
There is no doubt that a great media story can do wonders for a company’s reputation and revenues. But generating such stories is harder than it used to be. Thanks to the faltering economics of the news business, the days of schmoozing friendly reporters over lunch...
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