by Jon Goldberg | May 27, 2026 | Crisis Management, Crisis Planning, Reputation Risk
A version of this article appeared originally in Strategies & Tactics. Most organizations have no trouble stating their values. The problem is what becomes of them when things hit the fan. If I’ve learned one thing in more than three decades leading organizations...
by Jon Goldberg | Dec 8, 2025 | Crisis Management, Online Reputation Management
Oxford just named rage bait the Word of the Year—a fitting mirror for a moment when even ordinary conversations can feel like live-fire exercises. But here’s the thing leaders often miss: rage bait works not merely because people post it, but because organizations...
by Jon Goldberg | May 29, 2025 | Crisis Planning, Thought Leadership
A version of this article appeared originally in Strategies & Tactics. In today’s world, crises are unfolding faster, traveling further and escalating more unpredictably than ever before. Whether it’s a reputational scandal, a ransomware incident, a product or...
by Jon Goldberg | May 22, 2024 | Online Reputation Management, Reputation Risk, Thought Leadership
A version of this article appeared originally in Strategies & Tactics. Black Lives Matter. Immigration. Abortion. The war in Gaza. Lately, it seems as though not a day goes by without another organization or brand being attacked for speaking out — or, in many...
by Jon Goldberg | Apr 5, 2024 | Crisis Management, Online Reputation Management, Reputation Risk
The rapid proliferation of generative artificial intelligence (AI) and large-scale natural language models such as OpenAI’s ChatGPT and Meta’s LLaMA is reshaping the way information is gathered, analyzed and processed to feed mankind’s insatiable appetite for content....
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