Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
Deciding When to Speak Up on Social Issues
A version of this article appeared originally in Strategies & Tactics. Black Lives Matter. Immigration. Abortion. The war in Gaza. Lately, it seems as though not a day goes by without another organization or brand being attacked for speaking out — or, in many...
How to Work More Effectively With Legal In and Out of Crises
A version of this article appeared originally in Strategies & Tactics. When trouble hits, keeping the members of a company’s crisis team aligned on strategy and focused on working in harmony is crucial. Why, then, do lawyers and PR advisers who work for the same...
On-Demand Podcast: Building Crisis Immunity
The only thing better than being prepared for a crisis is not to have a crisis in the first place. If that sounds easier said than done, tune in to Jon’s recent interview with Dan Farkas of The Strategic Communicator podcast for tips on how to immunize your...
Spring Cleaning Your Crisis Plan
Many cultures share the annual ritual of spring cleaning. Jews scour their homes to remove all traces of leavening in preparation for Passover. People of Iranian descent engage in khaneh tekani, or “shaking the house,” for the Persian New Year. The Chinese welcome...
On-Demand Podcast: Architects Aren’t Just for Buildings—Reputation Management in a Digital World
You’ve likely heard the phrase, “It’s not what you know, but who you know.” With the limitless reach and power of social media, who knows you and what they know about you is the key to building and protecting your online reputation. Jon recently sat down with Dr....
Thinking About Editing Wikipedia? Think Again.
5 Things Leaders Need to Know About Wikipedia
Since 2001, Wikipedia has grown to become the world’s go-to encyclopedia of online knowledge. With more than 55 million articles in 309 languages (6.4 million in English alone) it’s hard to look up anything these days and not immediately find a relevant Wikipedia...
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