Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
How to Work More Effectively With Legal In and Out of Crises
A version of this article appeared originally in Strategies & Tactics. When trouble hits, keeping the members of a company’s crisis team aligned on strategy and focused on working in harmony is crucial. Why, then, do lawyers and PR advisers who work for the same...
12 Key Habits to Strengthen Your Online Reputation
The start of a new year is a time when we resolve to get our acts together and finally accomplish all the important things we promised ourselves we would in our business and personal lives last January. The problem we have is that simply resolving to do things...
Politics at Work: Safeguarding Reputation in the Age of Activism
A version of this article appeared originally in Strategies & Tactics. Within days of the riot at the U.S. Capitol on January 6, 2021, reports began surfacing on social media of protesters who were spotted at the Capitol being fired by their employers. Some of the...
eBook — Building Crisis Immunity: 5 Strategies to Protect your Reputation and Create a Stronger, More Crisis-Resistant Enterprise
If events of the last year have taught businesses anything, it’s that the most epic contingency plans only go so far in the face of a cascading national or international crisis. In a post-Covid world, being ready for disaster is no longer enough. Leaders must be...
5 Things that Don’t Belong in Your Crisis Management Plan
“When a sentence is made stronger, it usually becomes shorter,” William Strunk Jr. wrote in his diminutive masterwork on brevity, The Elements of Style. That's also true for crisis plans. The longer a crisis plan gets for the sake of "covering all the bases," the less...
The Top 10 Reasons Not to Have a Crisis Plan
When I started writing this Risk & Reputation Insights blog a few years ago, I promised that I had no intention of rehashing age-old topics like why every company needs a crisis plan, which according to my exhaustive research, i.e., Googling it, has already been...
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