Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
Chicken Soup for the Troll
A version of this article appeared originally in Strategies & Tactics. Countless articles suggest that the best medicine for online trolls is to simply ignore them. Responding to their taunting only feeds their egos and encourages them to continue, while ignoring...
Spring Cleaning Your Crisis Plan
Many cultures share the annual ritual of spring cleaning. Jews scour their homes to remove all traces of leavening in preparation for Passover. People of Iranian descent engage in khaneh tekani, or “shaking the house,” for the Persian New Year. The Chinese welcome...
On-Demand Podcast: Architects Aren’t Just for Buildings—Reputation Management in a Digital World
You’ve likely heard the phrase, “It’s not what you know, but who you know.” With the limitless reach and power of social media, who knows you and what they know about you is the key to building and protecting your online reputation. Jon recently sat down with Dr....
Thinking About Editing Wikipedia? Think Again.
5 Things Leaders Need to Know About Wikipedia
Since 2001, Wikipedia has grown to become the world’s go-to encyclopedia of online knowledge. With more than 55 million articles in 309 languages (6.4 million in English alone) it’s hard to look up anything these days and not immediately find a relevant Wikipedia...
12 Key Habits to Strengthen Your Online Reputation
The start of a new year is a time when we resolve to get our acts together and finally accomplish all the important things we promised ourselves we would in our business and personal lives last January. The problem we have is that simply resolving to do things...
Politics at Work: Safeguarding Reputation in the Age of Activism
A version of this article appeared originally in Strategies & Tactics. Within days of the riot at the U.S. Capitol on January 6, 2021, reports began surfacing on social media of protesters who were spotted at the Capitol being fired by their employers. Some of the...
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