Risk & Reputation Insights

Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense

Chicken Soup for the Troll

Chicken Soup for the Troll

A version of this article appeared originally in Strategies & Tactics. Countless articles suggest that the best medicine for online trolls is to simply ignore them. Responding to their taunting only feeds their egos and encourages them to continue, while ignoring...

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Spring Cleaning Your Crisis Plan

Spring Cleaning Your Crisis Plan

Many cultures share the annual ritual of spring cleaning. Jews scour their homes to remove all traces of leavening in preparation for Passover. People of Iranian descent engage in khaneh tekani, or “shaking the house,” for the Persian New Year. The Chinese welcome...

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For immediate crisis assistance in an emergency, call our crisis center 24/7: 844-RA-CRISIS (844-722-7474)