Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
On-Demand Webinar: Politics at Work—The Legal and Reputational Risks of Political and Social Activism by Employees
Just days after the riot at the United States Capitol on January 6, 2021, reports began spreading on social media of individuals who were present at the Capitol being terminated by their employers. Fired workers, some of whom appeared in photos and videos carrying...
Building Crisis Immunity: An Ounce of Prevention is Worth a Truckload of Antacids
There’s a reason companies offer generous preventative care benefits and even reward their workers for getting regular checkups and going to the gym—sick employees cost time and money. They know the investment they make to help workers stay healthy are paid back many...
Building Crisis Immunity: Why Crisis Immunization is the New Crisis Planning in a Post-Covid World
No one could possibly have predicted the disruption wrought by the novel coronavirus or the sheer velocity with which it spread around the globe. Many organizations that had comprehensive pandemic response plans in place discovered they couldn’t implement them quickly...
Sorry Need Not Be the Hardest Word
In January 2020 consumer electronics manufacturer Sonos ignited outrage when it announced a plan to discontinue software updates for its older products starting in May. Owners of these “legacy” products were naturally incensed, believing their smart speakers would...
It’s Time to Rethink Crisis Planning
No one could have predicted, much less prepared for, the massive disruption wrought by the novel coronavirus, or the sheer velocity with which the crisis spread around the globe. Many organizations that had comprehensive pandemic response plans in place discovered...
Why We’re Not Inviting You to Another Webinar
People keep asking me when we plan to do a webinar offering up our sage advice on communicating during a pandemic crisis. I’m flattered by the suggestion. Really. If my inbox is any indication, however, people already have an abundance of webinars to tune into –...
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