Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
Deciding When to Speak Up on Social Issues
A version of this article appeared originally in Strategies & Tactics. Black Lives Matter. Immigration. Abortion. The war in Gaza. Lately, it seems as though not a day goes by without another organization or brand being attacked for speaking out — or, in many...
5 Things that Don’t Belong in Your Crisis Management Plan
“When a sentence is made stronger, it usually becomes shorter,” William Strunk Jr. wrote in his diminutive masterwork on brevity, The Elements of Style. That's also true for crisis plans. The longer a crisis plan gets for the sake of "covering all the bases," the less...
The Top 10 Reasons Not to Have a Crisis Plan
When I started writing this Risk & Reputation Insights blog a few years ago, I promised that I had no intention of rehashing age-old topics like why every company needs a crisis plan, which according to my exhaustive research, i.e., Googling it, has already been...
On-Demand Webinar: Politics at Work—The Legal and Reputational Risks of Political and Social Activism by Employees
Just days after the riot at the United States Capitol on January 6, 2021, reports began spreading on social media of individuals who were present at the Capitol being terminated by their employers. Fired workers, some of whom appeared in photos and videos carrying...
Building Crisis Immunity: Five Ways to Insure Your Reputation Against Crisis
There’s not much in the world that insurance companies won’t agree to cover for the right price. Insurers are reportedly on the hook should harm come to Dolly Parton’s bosoms ($300,000 per), Rolling Stone Keith Richard’s middle finger ($1.6 million) or supermodel...
Building Crisis Immunity: Getting Your Head Around Crisis Stress
There’s an old improv routine in which the late comedy legend Carl Reiner interviews a man who claims to be 2,000 years old, played by Mel Brooks. REINER: What was the main means of transportation back then? BROOKS: Mostly fear. REINER: Fear...
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