Risk & Reputation Insights
Observations, ideas and caustic commentary at the busy crossroads of reputation, culture and common sense
As AI Tools Proliferate, Wikipedia Poses New Reputation Headaches
The rapid proliferation of generative artificial intelligence (AI) and large-scale natural language models such as OpenAI’s ChatGPT and Meta’s LLaMA is reshaping the way information is gathered, analyzed and processed to feed mankind’s insatiable appetite for content....
Building Crisis Immunity: Exercise Your Way to Reputation Resilience
If you’ve been sweating more since COVID-19 arrived you’re not alone. Indoor cycling, yoga and cardio fitness workouts have soared since the lockdowns started, according to Garmin, the fitness-tracker manufacturer. Revenues at Peloton were up 172% in the second...
Building Crisis Immunity: 5 Healthy Habits to Inoculate Your Organization Against Crisis
When people get into the habit of exercising, they begin changing other parts of their lives for the better, too, often without realizing it. Studies show they start eating healthier and become more productive at work. They have more patience with coworkers and loved...
Building Crisis Immunity: An Ounce of Prevention is Worth a Truckload of Antacids
There’s a reason companies offer generous preventative care benefits and even reward their workers for getting regular checkups and going to the gym—sick employees cost time and money. They know the investment they make to help workers stay healthy are paid back many...
Building Crisis Immunity: Why Crisis Immunization is the New Crisis Planning in a Post-Covid World
No one could possibly have predicted the disruption wrought by the novel coronavirus or the sheer velocity with which it spread around the globe. Many organizations that had comprehensive pandemic response plans in place discovered they couldn’t implement them quickly...
Sorry Need Not Be the Hardest Word
In January 2020 consumer electronics manufacturer Sonos ignited outrage when it announced a plan to discontinue software updates for its older products starting in May. Owners of these “legacy” products were naturally incensed, believing their smart speakers would...
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