Sorry Need Not Be the Hardest Word

Sorry Need Not Be the Hardest Word

In January 2020 consumer electronics manufacturer Sonos ignited outrage when it announced a plan to discontinue software updates for its older products starting in May. Owners of these “legacy” products were naturally incensed, believing their smart speakers would...
It’s Time to Rethink Crisis Planning

It’s Time to Rethink Crisis Planning

No one could have predicted, much less prepared for, the massive disruption wrought by the novel coronavirus, or the sheer velocity with which the crisis spread around the globe. Many organizations that had comprehensive pandemic response plans in place discovered...