by Jon Goldberg | Jun 29, 2020 | Crisis Management
In January 2020 consumer electronics manufacturer Sonos ignited outrage when it announced a plan to discontinue software updates for its older products starting in May. Owners of these “legacy” products were naturally incensed, believing their smart speakers would...
by Jon Goldberg | Jun 8, 2020 | Crisis Management
No one could have predicted, much less prepared for, the massive disruption wrought by the novel coronavirus, or the sheer velocity with which the crisis spread around the globe. Many organizations that had comprehensive pandemic response plans in place discovered...
by Jon Goldberg | Nov 20, 2019 | Crisis Management
If you belong to one of those families with the unfortunate custom of going around the Thanksgiving table so everyone can declare what they’re thankful for, what do you usually say? Are you grateful to be among people you love? Blessed by good health or a thriving...
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