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Beyond Readiness: AI and the New Era of Crisis Communications

Beyond Readiness: AI and the New Era of Crisis Communications

by Jon Goldberg | May 29, 2025 | Crisis Planning, Thought Leadership

A version of this article appeared originally in Strategies & Tactics. In today’s world, crises are unfolding faster, traveling further and escalating more unpredictably than ever before. Whether it’s a reputational scandal, a ransomware incident, a product or...
Deciding When to Speak Up on Social Issues

Deciding When to Speak Up on Social Issues

by Jon Goldberg | May 22, 2024 | Online Reputation Management, Reputation Risk, Thought Leadership

A version of this article appeared originally in Strategies & Tactics. Black Lives Matter. Immigration. Abortion. The war in Gaza. Lately, it seems as though not a day goes by without another organization or brand being attacked for speaking out — or, in many...
How to Dodge the Delete Key and Deliver a Media Pitch Reporters Can’t Resist

How to Dodge the Delete Key and Deliver a Media Pitch Reporters Can’t Resist

by Jon Goldberg and Joann Krakowski | Aug 15, 2022 | Online Reputation Management, Thought Leadership

There is no doubt that a great media story can do wonders for a company’s reputation and revenues. But generating such stories is harder than it used to be. Thanks to the faltering economics of the news business, the days of schmoozing friendly reporters over lunch...
How to Work More Effectively With Legal In and Out of Crises

How to Work More Effectively With Legal In and Out of Crises

by Jon Goldberg | Jun 23, 2022 | Thought Leadership

A version of this article appeared originally in Strategies & Tactics. When trouble hits, keeping the members of a company’s crisis team aligned on strategy and focused on working in harmony is crucial. Why, then, do lawyers and PR advisers who work for the same...
On-Demand Podcast: Architects Aren’t Just for Buildings—Reputation Management in a Digital World

On-Demand Podcast: Architects Aren’t Just for Buildings—Reputation Management in a Digital World

by Jon Goldberg | Apr 6, 2022 | Online Reputation Management, Thought Leadership

You’ve likely heard the phrase, “It’s not what you know, but who you know.” With the limitless reach and power of social media, who knows you and what they know about you is the key to building and protecting your online reputation. Jon recently sat down with Dr....
Politics at Work: Safeguarding Reputation in the Age of Activism

Politics at Work: Safeguarding Reputation in the Age of Activism

by Jon Goldberg | Jun 7, 2021 | Crisis Planning, Reputation Risk, Thought Leadership

A version of this article appeared originally in Strategies & Tactics. Within days of the riot at the U.S. Capitol on January 6, 2021, reports began surfacing on social media of protesters who were spotted at the Capitol being fired by their employers. Some of the...
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Recent Posts

  • Beyond Readiness: AI and the New Era of Crisis Communications
  • Deciding When to Speak Up on Social Issues
  • As AI Tools Proliferate, Wikipedia Poses New Reputation Headaches
  • Chicken Soup for the Troll
  • 12 Key Habits to Prevent a Reputation Crisis in 2023

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